Privacy policy
Last Updated: January 28, 2025
This Privacy Policy describes how Nordic Seam ("we", "us", or "our") collects, uses, and protects your personal information when you visit nordicseam.com (the "Site") or make a purchase.
By using our website, you agree to the collection and use of information in accordance with this policy.
1. How We Collect and Use Your Personal Information
To provide our services, we collect personal information about you from different sources, including:
1.1 Information You Provide to Us
When you purchase a digital sewing pattern, create an account, or contact customer support, we collect:
- Name, email address, and billing information (to process orders)
- Order details (which patterns you purchased)
- Account details (if you create an account)
- Customer support messages (to help with issues)
We do NOT collect or store payment details – all payments are processed securely by Shopify, PayPal, or other third-party providers.
1.2 Information We Collect Automatically
When you browse our Site, we automatically collect:
- Device & browser information (IP address, browser type)
- Usage data (which pages you visit, time spent on the site)
- Cookies & tracking data (to improve your shopping experience)
1.3 Information from Third Parties
We may receive data from:
- Shopify (to process payments & orders)
- Payment processors (e.g., PayPal, Stripe)
- Advertising partners (if you click on our ads)
2. How We Use Your Information
We use your personal information to:
- Process and deliver digital downloads
- Provide customer support
- Improve our website & services
- Prevent fraud & ensure security
- Send marketing emails (only if you opt-in)
3. How We Share Your Information
We never sell your personal data. However, we share data with:
- Shopify (to manage our store & process payments)
- Payment providers (e.g., PayPal, Stripe, credit card processors)
- Marketing & analytics tools (to track how our store is used)
- Legal authorities (if required by law)
4. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to:
- Remember your preferences
- Improve website functionality
- Analyze how customers use our store
You can disable cookies in your browser settings, but this may affect some features.
For more details, see Shopify’s cookie policy: https://www.shopify.com/legal/cookies.
5. Data Security & Retention
We take security seriously and use industry-standard measures to protect your data. However, no method is 100% secure.
How long we keep your data:
- Order details – Kept for tax & legal reasons (usually 5 years).
- Account data – Kept until you delete your account.
- Marketing emails – You can unsubscribe anytime.
If you believe your data has been compromised, contact us immediately at support@nordicseam.com.
6. Your Rights (GDPR & Global Privacy Laws)
Depending on your location, you may have the right to:
- Access, update, or delete your personal data
- Opt-out of marketing emails
- Request a copy of your data
To exercise these rights, email us at support@nordicseam.com.
7. Third-Party Links & External Services
Our Site may contain links to third-party websites (e.g., PayPal, Instagram). We are not responsible for their privacy practices, so please review their policies before sharing data.
8. Privacy for Children
Our website is not intended for children under 16, and we do not knowingly collect their data.
If you believe a child has provided us with their data, please contact us immediately at support@nordicseam.com, and we will delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy as needed. Changes will be posted on this page with a new “Last Updated” date.
If you continue using our website after changes are made, it means you accept the updated policy.
10. Contact Information
For any privacy-related questions, contact us at:
Email: support@nordicseam.com
Website: nordicseam.com